Frequently asked questions

Quick answers to common questions.

Is the secure pass free?

Yes. It is issued by the administrators inside your Alerts and can be used once. Never pay anyone for it.

When can I withdraw?

Only during open withdrawal periods. The next period is shown in your wallet and in announcements.

How long do payouts take?

Requests are reviewed by administrators and marked paid only after the bank transfer is completed.

Can I claim the welcome reward twice?

No. Each account can claim it once.

Do you need my ATM PIN?

Never. We only need your bank name, account number and account name.